maxim Casino & Sportsbook FAQ
Users of maxim ask questions across several key areas: how to create and secure an account, how deposits and withdrawals work through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, what football leagues and live-dealer games we offer, and how to manage account settings and support requests.
This FAQ page answers the most common questions our users raise. If you cannot find what you need here, our support team is available to help clarify account procedures, payment flows, game rules, and jurisdiction-specific access. For detailed legal information, please read our terms and conditions and privacy policy.
We recommend reading the relevant section below before contacting support. Most account and payment questions are resolved by following the step-by-step guidance in these answers. If you have a question about your specific account status, withdrawal timing, or verification documents, our support team can provide personalised assistance.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, loyalty tiers, and jurisdiction notice
Below you will find answers to frequently asked questions about opening an account on maxim, managing your deposits and withdrawals, accessing our games and markets, and contacting our support team. Each answer includes concrete steps and relevant payment method names. If your question is not answered here, please reach out to our support team.
Account and registration
Opening an account on maxim involves four steps. First, visit our registration page and enter your username, email, mobile number, and password. Second, confirm your email by clicking the link we send you. Third, log in and upload your identity verification documents—a valid photo ID (passport or national ID) and proof of address (utility bill or bank statement). Fourth, wait for our verification team to review your documents, which typically takes a few hours. Once approved, you can log in on any device, add a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and begin accessing our football markets, live-dealer tables, and slot games.
If you forget your password, click the "Forgot your password?" link on the maxim login page. Enter your username or email address, and we will send a password-reset link to your registered email. Click that link within the time window provided (usually 24 hours), and you will be taken to a page where you can create a new password. Make sure your new password is at least 8 characters long and includes uppercase, lowercase, numbers, and symbols for security. Once you have set your new password, log in with your username and the new password. If you do not receive the reset email, check your spam folder or contact our support team for assistance.
If you forget your password, click the "Forgot your password?" link on the maxim login page. Enter your username or email address, and we will send a password-reset link to your registered email. Click that link within the time window provided (usually 24 hours), and you will be taken to a page where you can create a new password. Make sure your new password is at least 8 characters long and includes uppercase, lowercase, numbers, and symbols for security. Once you have set your new password, log in with your username and the new password. If you do not receive the reset email, check your spam folder or contact our support team for assistance.
Log in to your maxim account and navigate to your account settings. There you can update your email, mobile number, and notification preferences—including push notifications on mobile and email alerts for deposits, withdrawals, and game activity. You can also adjust your language preference and two-factor authentication settings. If you wish to pause your account temporarily, contact our support team with your request. We can place your account on hold for a specified period, during which you will not be able to log in or access any games or markets. This is different from permanent account closure, which requires a separate request and may have additional considerations.
Our loyalty tier programme rewards active users on maxim with points for deposits, game activity, and betting volume. As you accumulate points, you progress through tier levels, each unlocking benefits such as faster withdrawal processing, exclusive game access, and bonus offers. Your tier status is displayed in your account dashboard and resets on a monthly basis. Points earned during the month contribute to your tier level for the following month. Higher tiers also grant priority support, meaning your requests are handled by our team with shorter response times. You can view your current points balance and tier level anytime in your account settings under "Loyalty Programme".
Payments and transactions
maxim supports deposits across a range of amounts to suit different users. Minimum and maximum account preferences vary by payment method. Mobile wallets such as mobile banking, local payment, online payment, e-wallet, and mobile banking typically have lower minimums and moderate maximums per transaction. local payment transfers and bank transfers via online payment, e-wallet, mobile banking, and local payment may have different limits depending on your bank and account type. When you select a payment method during deposit, the system will display the exact minimum and maximum for that method. If you need to deposit an amount outside the standard range, contact our support team to discuss options. All deposits are processed subject to verification and anti-fraud review.
If a deposit or withdrawal does not complete, first check your transaction history in your maxim account to see the status. If the transaction shows as "pending," it may still be processing—bank transfers and online payment payments can take several hours, especially during peak times or around holidays like Idul Fitri or Idul Adha. If the transaction shows as "failed," the funds should return to your original payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account) within one to three business days. If funds do not appear after that window, or if you see a charge but no credit to your maxim account, contact our support team with your transaction ID and payment method details. We will investigate and help resolve the issue.
Our support team at maxim handles English and Indonesian. You can contact us via email, live chat, or phone in either language. Response times vary depending on demand, but we aim to address account and payment questions within standard business hours. For urgent issues related to account access or transaction problems, use our live chat feature, which is typically faster than email. If you contact us outside standard hours, your message will be queued and addressed when our team returns. For complex issues involving verification documents or withdrawal holds, email is often the best option as it allows you to attach files and receive detailed written explanations.
Game rules and markets
maxim offers live betting on major football leagues and tournaments, including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover international tournaments during their seasons and provide in-play odds on matches as they unfold. Beyond football, we list markets for MotoGP, badminton, and esports competitions such as Mobile Legends, Free Fire, and PUBG Mobile. Our live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The full list of available markets updates daily based on the sports calendar and tournament schedules.
You can access maxim on your mobile device through your web browser (iOS or Android) by visiting our site directly. Simply log in with your username and password, and the site will adapt to your phone's screen size. We also offer a progressive web app (PWA) experience that works on both Android and iOS, allowing you to add maxim to your home screen for quick access. The mobile experience includes all features available on desktop: deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers; live football betting; live-dealer tables; and slot games. You can enable push notifications in your account settings to receive alerts about promotions, game updates, and withdrawal confirmations. Data usage is minimal for betting and account management, though live streaming of matches uses more bandwidth.
If you encounter a technical issue—such as a game freezing, a bet not registering, or a connection drop—first try refreshing your browser or closing and reopening the maxim app. If the issue persists, clear your browser cache and cookies, then log back in. For mobile users, ensure you have a stable internet connection; switching from WiFi to mobile data (or vice versa) can sometimes resolve connection problems. If the issue continues, take a screenshot of the error message and contact our support team with details about what you were doing, which device and browser you were using, and the time the issue occurred. We will investigate and, if necessary, restore your account to the state before the technical failure.
Security and account care
Your maxim account is protected by standard security practices, including encrypted password storage and secure login sessions. We recommend using a strong, unique password and enabling two-factor authentication in your account settings for additional protection. Never share your password or login credentials with anyone, including maxim staff. Our team will never ask for your password via email or chat. If you suspect your account has been compromised, change your password immediately and contact our support team. We monitor accounts for unusual activity and may temporarily lock your account if we detect suspicious login attempts or transactions. This is a protective measure, and we will contact you to verify your identity before restoring access.
maxim services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. You are responsible for verifying that access and use of maxim comply with your jurisdiction's law. We cannot advise you on local legal requirements, and we are not responsible if you access maxim in a jurisdiction where it is prohibited. If you are unsure about the legal status of online gaming in your region, please consult our legal notice or contact a local legal professional. Users who access maxim from prohibited jurisdictions do so at their own risk, and we reserve the right to suspend or close accounts that violate local law.