maxim Casino & Sportsbook Data Care

This page describes what we collect when you use maxim and how we keep that data protected. We at maxim take your privacy seriously. When you create an account, log in from your phone, place a bet on Liga 1, or request a withdrawal via DANA or e-wallet, we collect certain information. This policy explains what that information is, why we need it, and how we safeguard it.

Our maxim platform operates across supported jurisdictions. We do not collect or store data in ways that violate local privacy laws. If you access maxim from Jakarta, Surabaya, Bandung, or Medan, your data is protected under applicable Indonesian privacy regulations. We comply with standard data protection practices, including encryption for login credentials and payment information.

Your rights matter to us. You can request access to your personal data, ask us to correct errors, or request deletion of your account information (subject to legal retention requirements). Our support team can help you exercise these rights. Contact us via live chat or email with any privacy questions.

What Data We Collect on maxim

We collect information in three main categories: account information, activity data, and payment information. Account information includes your email address, password (encrypted), phone number, and any identity documents you provide during KYC verification. We collect this only to verify your identity and comply with anti-money-laundering regulations.

Activity data includes your game history, bets placed, account balance changes, and login timestamps. We collect this to provide your account statement, detect fraud, and improve our maxim service. We also collect device information—your phone model, operating system, browser type—to optimize performance and troubleshoot technical issues.

Payment information includes transaction records for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. We do not store your full payment credentials. Instead, trusted third-party payment processors handle that data securely. We store only the last four digits of your account number or card, the transaction amount, and the timestamp—enough to show you your transaction history without retaining sensitive details.

How We Use Your Data

We use your maxim account data to provide our service. This includes verifying your identity, processing deposits and withdrawals, updating your balance, and delivering game odds and results. We use activity data to detect fraud, prevent money laundering, and comply with legal obligations. We also use aggregated, anonymized data to understand user trends and improve our platform—for example, analyzing which payment methods are most popular or which games see the most activity during Piala AFF tournaments.

We never sell your personal data to third parties. We share payment information only with trusted payment processors needed to complete your transactions. We may share anonymized data with researchers or analytics firms, but this data cannot identify you personally.

Third-Party Processors and Data Transfers

Our maxim platform uses third-party services to process payments, send emails, and host our servers. These processors have signed data-protection agreements and are required to use your data only for the services we contract them for. Our servers may sit outside your jurisdiction—for example, our payment processors operate from Singapore or other regional hubs. When your data crosses jurisdictional borders, it remains encrypted and protected.

We retain payment transaction records for seven years to comply with financial regulations. Account information is retained as long as your maxim account is active, plus two years after closure. Game history and activity logs are retained for two years. Identity documents provided during KYC are retained for five years.

Your Rights and Our Obligations on maxim

You have the right to request access to the personal data we hold on your maxim account. Contact our support team with your request, and we will provide a copy of your data in a readable format within thirty days. You can also request that we correct any inaccurate information or delete your account information (except data we are legally required to retain).

You have the right to opt out of certain communications. If you wish to stop receiving promotional emails or push notifications about new games, adjust your notification settings in your maxim account or contact our support team. We will continue to send transactional emails about your account, payment confirmations, and security alerts.

Cookies and Tracking

Our maxim website and app use cookies and similar tracking technologies to remember your login state, store your language preference, and measure site usage. On your phone, our Android app uses local storage to remember your session. Our iOS browser access uses Safari cookies. These cookies expire after thirty days of inactivity, and you can clear them anytime through your device settings.

We do not use cookies to track you across unrelated websites. Our tracking is limited to maxim itself and is used only to improve performance and understand user behavior. We do not share cookie data with third parties outside our payment processors and analytics partners.

Security Measures on maxim

We protect your maxim account with encryption for login credentials and payments. Two-factor authentication is optional but recommended—when enabled, we send a verification code to your email or phone each time you log in from a new device. We use HTTPS for all connections between your phone and our servers, ensuring data in transit cannot be intercepted.

Our support team never asks for your password. If someone claiming to be from maxim requests your password or payment details, that is a scam. Report any suspicious activity to our support team immediately. We employ security scanning to detect and prevent unauthorized access, malware, and fraud.

Contact and Changes to This Policy

If you have privacy questions or wish to exercise your rights, contact our maxim support team via live chat or email. Our English-language support operates during our business hours. We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our maxim site.

This privacy policy is effective as of the date shown at the bottom of our site. We review it annually and update it as needed. Your continued use of maxim after any changes means you accept the updated policy.